Shipping Policy

Thank you for shopping at malensa.com. We are dedicated to providing reliable and efficient shipping services for all our customers.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

• Standard delivery typically takes 7–15 business days, depending on the destination.

• International shipping may take longer due to customs clearance and local courier delays.

Shipping Fees

• Shipping costs are calculated and displayed at checkout.

• Free shipping promotions may be available during certain campaigns.

Order Tracking

• Once your order has been shipped, you will receive an email with tracking details.

• You can track your package directly through the courier’s website.

Address Accuracy

• Please ensure that your shipping address is entered correctly at checkout.

• We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us immediately at baothanhtruong70@gmail.com.

• We will assist in investigating with the shipping carrier and provide a suitable solution.

Contact Us

For any questions about our Shipping Policy, please reach out to us:

📍 Address: 8, To 4 Coc Leu, Thanh Pho Lao Cai, Lao Cai
📧 Email: baothanhtruong70@gmail.com
🌐 Website: malensa.com